How To Whitelist Email

What is whitelisting, anyway, and how does it help?
A whitelist is the opposite of a blacklist; it’s a list created by receivers (or their intermediaries) to help legitimate senders get their wanted emails to recipients. Blacklists keep specific senders out; whitelists let specific senders in. Internet service providers and domains have whitelists, just as they have blacklists.
Getting on a whitelist can help improve delivery and reduce the chances of our emails getting erroneously flagged as junk mail or spam. Whitelisting itself is essentially a way for email clients (such as Gmail, AOL, Yahoo, Outlook and others) to recognize that mail coming from a sending address and/or dedicated IP is really us and not a spammer. This is especially effective when we are sending important and time-sensitive emails (such as transactional, triggered, and auto emails).

How to get on an organizational whitelist
Whitelisting takes place at three levels: the server level, the organizational level, and the recipient’s email client.
In the case of the server and organizational levels, we may be able to petition for whitelisting. If we are accepted, an email administrator for the organization can make the necessary changes to allow emails in. In the case of some major ISPs, we can apply for whitelisting by filling out a form on their website. They will examine your privacy policy, review our traffic and volume levels, and look for evidence of established trustworthiness. This evaluation generally takes less than a week.

How to get on a recipient’s personal whitelist
In order to help ensure proper delivery of emails to your inbox, you can add the diocesan senders of emails to your Whitelist, also called the Approved or Safe Sender list. Click below to view instructions on how to do whitelist emails for several popular Internet Service Providers and email companies.
*Note that we are not an email client like Gmail or Outlook. We send emails to our membership through our platform. This guide is designed to help you keep emails from being moved to the spam folder.

 

 

AOL Mail
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [Senders Email] and additional information if you wish.
4. Click Add Contact button in the popup to finish.

 

Comcast
1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [Senders Email] you want to whitelist.
6. Click Add.
7. Click Update to finish.

 

 

Earthlink
1. Click Address Book.
2. Click Add Contact.
4. Save [Senders Email] as a contact.
5. Click save.

 

Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [Senders Email] to contacts list to finish.

 

 

Apple Mail
1. Click [Senders Email] in the header of the message you’re viewing.
2. Click Add to finish.

 

NetZero
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [Senders Email] and additional information if you wish.
5. Click Save to finish.

 

Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [Senders Email]
3. On the Add Contact pop-up, add additional information if needed.
4. Click Save to finish.

 

 

Windows Live Hotmail
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [Senders Email] to finish.

 

 

Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

 

 

Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

 

Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [Senders Email] and additional information if you wish.
7. Click OK to finish.

 

Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [Senders Email] and additional information if you wish. .
5. Click Edit to finish

 

Mozilla Thunderbird for PC
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [Senders Email] and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [Senders Email] and additional information if you wish.
5. Click OK to finish

 

 

iOS Devices – iPad, iPhone, iPod Touch

1. On any message, tap the sender and add to either a new contact or an existing contact.

 

 

Android Devices – Samsung, Google Nexus, others

1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts.